Privacy Policy
Last Updated: January 4, 2026
At Ace#1 ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ace1.in and use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number when you create an account
- Profile Information: Profile picture, preferences, and settings
- Order Information: Shipping address, billing information, payment details
- Communication Data: Your messages, reviews, and customer support interactions
1.2 Social Media Login Information
When you sign in using Google or Facebook, we collect:
- Your name and email address
- Profile picture
- Public profile information as permitted by the social media platform
1.3 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent on site, navigation patterns
- Cookies and Tracking: We use cookies to enhance your experience (see Cookie Policy below)
2. How We Use Your Information
2.1 Primary Use Cases
- Account Management: Create and manage your user account
- Order Processing: Process and fulfill your orders, send order confirmations and updates
- Payment Processing: Securely process your payments (we do not store credit card information)
- Customer Support: Respond to your inquiries and provide customer service
- Personalization: Customize your shopping experience and recommend products
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with legal obligations and enforce our terms
2.2 Marketing Communications
With your consent, we may send you:
- Promotional emails about new products and special offers
- Newsletters and updates about Ace#1
- Personalized product recommendations
You can opt-out of marketing emails at any time by clicking "unsubscribe" in any email or updating your preferences in your account settings.
3. How We Share Your Information
We do NOT sell your personal information. We may share your information with:
3.1 Service Providers
- Payment Processors (Razorpay): To process your payments securely
- Shipping Partners: To deliver your orders
- Cloud Hosting / Database / File Storage (Supabase): To host our backend services and store account/order data and site assets
- Bot Prevention (hCaptcha): To help protect login, registration, and contact forms from abuse
- Content Delivery Networks (CDNs): We load some fonts, icons, and libraries from third-party CDNs (see “Third-Party Services” below)
When your browser loads resources from third-party providers (for example, fonts, icons, JavaScript libraries, or captcha scripts), those providers may receive technical information such as your IP address, user-agent, and request metadata. Our pages also use a strict referrer policy to limit referrer information shared with third parties.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted is encrypted using HTTPS/TLS
- Password Protection: Passwords are hashed using PBKDF2 with 100,000 iterations
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security reviews and vulnerability assessments
- Secure Storage: Data stored on Supabase with enterprise-grade security
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Privacy Rights
You have the following rights regarding your personal data:
5.1 Access and Portability
- Request a copy of your personal data
- Download your data in a portable format
5.2 Correction and Update
- Update your profile information at any time
- Correct inaccurate data
5.3 Deletion
5.4 Opt-Out
- Unsubscribe from marketing emails
- Disable cookies (may affect functionality)
5.5 Data Retention
- We retain your data for as long as your account is active
- After account deletion, data is removed within 30 days (except as required by law)
- Order history may be retained for tax and legal compliance (up to 7 years)
6. Cookies and Tracking Technologies
We use cookies to:
- Essential Cookies: Maintain your login session and shopping cart
- Performance Cookies: Analyze site usage and improve performance
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Third-Party Services
Our website integrates with:
These services have their own privacy policies and we are not responsible for their practices.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your data may be stored and processed in servers located outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
12. Legal Basis for Processing (GDPR)
For users in the EU/EEA, we process your data based on:
- Contract: Processing necessary to fulfill our contract with you (orders, account management)
- Consent: You have given explicit consent (marketing communications)
- Legitimate Interest: Fraud prevention, security, and improving our services
- Legal Obligation: Compliance with tax and legal requirements